T E R M S & C O N D I T I O N S

Terms & Conditions of Business Apply to all engagements unless varied in writing

Reviewed by clients at the point of contract. Linked from sales pages.

T E R M S & C O N D I T I O N S

1 · ABOUT THESE TERMS

These terms and conditions govern the supply of services by Laura Masson Ltd (company number 17253933, registered office 1 Church Holme, High Street, Mayfield, England, TN20 6AL) ("we", "us", "our") to any client ("you", "your"). By engaging us to provide any service, you agree to these terms. Any variation must be agreed in writing and signed by both parties.

2 · THE SERVICES

The services we provide include educational consultancy, leadership coaching, governance and inspection support, keynote speaking, INSET delivery, course licences, digital products and books. The specific scope of each engagement is set out in a separate written proposal, statement of work or invoice. We will deliver the services with reasonable care and skill, in accordance with sector good practice for an experienced education consultant. We will use commercially reasonable efforts to meet agreed deadlines.

3 · FEES AND PAYMENT

Fees are stated in the relevant proposal or invoice. Unless otherwise agreed, payment terms are 14 days from the date of invoice. We are not currently registered for VAT. VAT will be charged if and when registration is required (turnover over £90,000). Late payment will accrue interest at 8% above the Bank of England base rate plus a £40 administration fee, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, from 30 days after the due date. We may suspend further work where invoices are more than 30 days overdue.

4 · TRAVEL AND DISBURSEMENTS

Where in-person delivery is required, reasonable travel expenses (mileage at HMRC-approved rates, rail, accommodation if required) will be charged at cost and added to the invoice. Estimates will be provided in advance where the figure is likely to exceed £100.

5 · CANCELLATION AND RESCHEDULING

By you: cancellation more than 14 days before the agreed delivery date — no charge. Within 14 days but more than 7 days — 50% of the fee remains payable. Within 7 days — 100% of the fee remains payable. By us: in the event we cannot deliver on the agreed date (illness, family emergency, force majeure), we will offer either a full refund or a rescheduled date within 60 days, at your option.

6 · INTELLECTUAL PROPERTY

All intellectual property in the materials we create remains with Laura Masson Ltd, including all course content, books, infographics, lesson sheets, frameworks, video scripts, written reports and presentations, unless explicitly transferred in writing. You are granted a non-exclusive, non-transferable licence to use the materials for the agreed purpose. Course licence terms (single setting, group, MAT) determine the scope of use. You may not resell, sub- license or share materials with third parties outside the agreed licence.

T E R M S & C O N D I T I O N S

Photographs, video recordings or quotes from your setting will not be used in our marketing without your written consent. Anonymised case studies may be referenced unless you instruct otherwise in writing.

7 · CONFIDENTIALITY

We will hold in confidence all information shared with us in the course of an engagement, including operational, financial, personal and safeguarding information about your setting and the children, families and staff connected with it. We will not disclose such information to any third party except where required by law, by professional regulatory obligation, or by a safeguarding duty under the Children Act and related statutory guidance.

8 · SAFEGUARDING

Where any concern arises during an engagement about the safety or welfare of a child, we will report it in accordance with the statutory safeguarding framework. We are bound by Working Together to Safeguard Children and Keeping Children Safe in Education, and will follow your setting's safeguarding procedures while on-site.

9 · LIABILITY

To the maximum extent permitted by law, our total liability to you under any engagement is limited to the fees paid by you for that engagement. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under law. We hold Professional Indemnity insurance to at least £1,000,000 per claim.

10 · DATA PROTECTION

We will process any personal data shared with us in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our Privacy Policy (available at lauramasson.co.uk/privacy) sets out the detail. We comply with our obligations under the UK GDPR and the Data Protection Act 2018.

11 · FORCE MAJEURE

Neither party is liable for failure to perform any obligation due to events beyond reasonable control (natural disasters, government action, illness, technology failure). In such cases the affected party will give prompt notice and the parties will agree a reasonable rescheduling or alternative.

12 · TERMINATION

Either party may terminate an engagement on 30 days' written notice. Fees for work completed up to the date of termination remain payable. Materials already delivered remain subject to the agreed licence. We may terminate immediately if you are in material breach of these terms, including non-payment more than 30 days overdue.

13 · COMPLAINTS

If you are unhappy with any aspect of the service, please raise it in writing with laura@lauramasson.co.uk in the first instance. We will respond within 5 working days and aim to resolve

T E R M S & C O N D I T I O N S

the concern within 28 days. If we cannot resolve it together, we will both agree to mediation through a recognised mediation service before any court action.

14 · GOVERNING LAW

These terms are governed by the laws of England and Wales. The English and Welsh courts have exclusive jurisdiction over any disputes.

15 · ENTIRE AGREEMENT

These terms, together with the proposal or statement of work for each engagement, constitute the entire agreement between us. Any variation requires signed written agreement from both parties.

SIGNATURE

To accept these terms, sign and return the proposal that accompanies them, or pay the first invoice. Either constitutes acceptance.

Last updated: 14 June 2026 · Version 1.0

Laura Masson Ltd · Company number 17253933 · Registered in England and Wales